Community Admin Guide

Your role as a Community Administrator helps foster connection, knowledge-sharing, and engagement! As a community admin, you play a vital part in ensuring members feel welcomed, supported, and empowered to participate.

This guide will walk you through the key activities and best practices for getting started as a community admin, so you can confidently manage discussions, events, libraries, and communications. Let’s dive in and build an amazing ASCO myConnection experience together!

  

To get started, here are essential activities for community admins:

Manage Discussions

As a community admin, one of your primary roles is managing discussions to keep conversations organized and engaging.

  • Edit and pin posts: You can edit discussion posts for clarity or corrections and pin important posts at the top of discussion threads to highlight key conversations.
  • Steps: Navigate to your community’s discussion thread, select the post you wish to edit or pin, and use the available admin options.
  • Tip: Pin welcome posts, guidelines, or any important updates for easy member visibility. If you pin anything about a time-bound event, remember to remove the pin once the time has passed.

Manage Community Libraries

Community libraries house valuable resources like files attached to discussions or uploaded directly.

  • Manage library folders: Structure content by creating folders and subfolders that make it easy for members to find what they need.

  • Steps: Click on Admin View at the top-right of your community library, then use the ellipsis (…) to create, move, or manage folders and entries.

  • Tip: Regularly review the library for outdated content and ensure new resources are added promptly.

 

Share Announcements

 Keeping your community informed is key to a thriving environment.

  • Post announcements: Create official community announcements that appear on the community home page and in members' digests.
  • Tip: Keep announcements timely and relevant, and preview any community-wide emails before sending to ensure all details are correct. Remove time-bound announcements once the deadline or event date has passed.

Create and Manage Community Events

Bring members together through engaging events!

  • Add events: Community admins can create online or in-person events directly within their community.
  • Steps: Click the Events tab, select Add Event, input the event details (title, description, dates, location, optional image), and decide whether to invite all community members via email.
  • Tip: Promote events early and post reminders in the discussion to maximize attendance and participation.

Email Community Members

As a community admin, you can connect with members through direct email when necessary, though most communication should remain within the community itself.

  • Send emails: If enabled, you can email all community members directly by navigating to your community’s settings and selecting Email Community Members.
  • Tip: Keep communications within the community through posts and announcements when possible. Use direct email only for time-sensitive updates or messages that require specific attention.

Need Help?

Thank you for being an essential part of the ASCO myConnection!

If you ever need assistance or have questions, please don't hesitate to contact our team. We're here to support your success!

support@ascomembers.org