Customer service is tricky, and the notion that the customer is always right doesn’t always help. Communication is your job, and working from home has proven that you can do it from anywhere, including providing the best support for customers.
After all, they are why you do what you do. So, by ensuring that you keep lines of communication open to customers, you will guarantee that they have someone to hear every complaint, compliment and query. When you communicate well, things move swiftly and you leave no room for confusion and doubt.
The main component of customer service is communication. There is no way you can have good customer ...